Frequently Asked Questions

General

We are a weekly meal delivery service. Kind of like HelloFresh & GoodFood but no cooking required! Our mission is to help people spend more time on the things that truly matter. By offering affordable, ready to eat meals delivered right to your door, Prep’d Fresh empowers people to live their best possible lives every single day. Our healthy meals will ensure that you have the required energy to take on anything that life throws your way. With a seamless online ordering process and weekly delivery, customers don’t have to worry about having enough time to cook anymore.

Enjoying our service is really easy. All it takes is 3 steps:

  1. Select your meals/trays for the week (on average, our customers order 5 meals or 3 trays per week but there is no restriction). You have from Friday at Noon to Thursday at 3pm to place your order. Choose Weekly Meal Plan & save or order One-Time.
  2. We will prepare and deliver your Prep’d Fresh meals/trays right to your home every Monday from 1pm-5pm.
  3. Put your meals away in the fridge or freezer for the week. Heat and enjoy whenever you like.

During these tough times, we are happy to be able to offer support for people all over Hamilton. We will continue to maintain the highest health and safety procedures along with sanitizing our facilities every hour. We will also be offering Contactless Delivery to limit person to person interaction.
Our goal, as always, is to empower people to live their best possible lives every single day. By continuing to provide Prep’d Fresh Meals during these times, you do not need to go out to a crowded grocery store and potentially risk your, or someone else’s health. 

Individual Size: 

  • 11.49-13.49 for One-Time Order

Family Size (serves 4)

  • 35.99-39.99 for One-Time Order
*Subscribe and save 5% off your order* 
Our Meals & Containers

All our menu items are made by our local partners, Equal Parts Hospitality & Cake and Loaf Bakery.

Yes, we love to keep our menu new and exciting for you. Every week, there are different options for you to choose from. We are always open to suggestions so please send us a meal you want to see on our menu through Past Menus.

Yes, every week we offer exciting new vegetarian meal options. We are always open to suggestions so please reach out to us via the Contact Us page or direct message us through our Instagram page with a meal you would like to see on our menu. 

For our main dishes, we offer an Individual Size and a Family Tray (4 Servings). For our side dishes, we offer a Regular Size (4 Servings) and a Tray (12 Servings).  For each size, we make sure we maintaining the same protein, carb and fat ratio to maintain the healthy balance according to the Canada Food Guide.

Nutritional Info comes on each Prep’d Fresh meal. You can also find it under our Order Now page. Whether you’re browsing the menu or looking for details after you eat a meal, the important information is always easy to find.

Our composable containers are made with 100% plant fiber. They are also microwavable, oven-friendly and safe to refrigerate or freeze.

Ordering

We upload a new menu every Friday morning. You have all week to order your meals with the order cutoff set at every Thursday at 3pm. You will then receive your order on Monday from 1pm-5pm.

Don’t want the hassle of having to choose your meals and place your order every week? Choose our weekly plan option to have Chef-cooked, ready-to-eat meals delivered to your doorstep every Monday! If you ever need to skip/cancel a week or change your meals, it’s easy to make updates to your upcoming delivery!

You can order as little or as many meals as you like per week. Our goal is to give people as much freedom as possible when deciding what they want to eat every week. On average, our customers normally order 5 meals or 3 family trays per week.

We accept payment via PayPal, Visa, MasterCard, American Express and Ali Express. Cash is not accepted.

Delivery

Meals will be delivered between 1pm-5pm every Monday. You will receive a tracking link the morning of deliveries with an estimated arrival time for your order.

Our delivery range is anywhere Hamilton, Burlington, Oakville, Mississauga, Milton & Grimsby. Check if you fit within the delivery range with our delivery radius map on the homepage.

Our delivery times are Mondays from 1pm-5pm. The morning of deliveries, you will receive a tracking link for your order. Once your meals have arrived, you will receive a text notification. If you are not home, we recommend you click our insulated delivery option at checkout. This will keep your meals safe for up to 7 hours and keep you stress-free.

Delivery is a flat $6.50 fee directly passed on from our delivery partner. Check if you fit within the delivery range with our delivery radius map on the homepage.

Yes, deliveries can be made to McMaster campus as well. Make sure you put your residence building in the delivery address. When the delivery team arrives, they will text/call you to meet them in your building lobby.

Weekly Meal Plan vs One-Time Order

Every week, we will recommend meals from our Weekly menu and you can either confirm our selections or select new meals! By subscribing, you get 5% off your order and your chef-cooked, ready-to-eat meals will be delivered to your doorstep every Monday! If you ever need to skip or cancel a week, it’s easy to make changes to your upcoming delivery before the weekly deadline on Thursday at 3pm.

It’s simple: to save time & money!! No need to take time out of your busy schedule every week to visit our website and place an order. With our new weekly meal plan, you can be stress-free during the week knowing you will have your Prep’d Fresh meals delivered to your doorstep every Sunday. You will also get 5% off your order every week to save on food costs!

Absolutely! Once you have ordered, you will receive an email from our Prep’d Fresh Team every week notifying you what meals we have chosen for you! You can easily adjust/pause/cancel your order by going to the My Subscription Page. No need to go through the hassle of checkout every week!

Have any questions we didn't answer?